FAQs

1. Is shopping at Mabit Shop secure?

Yes, our website uses HTTPS encryption and PCI DSS-compliant payment gateways (e.g., Stripe, PayPal) to protect your personal and payment information. See our Privacy Policy for more details.

2. Do I need an account to shop?

No, you can shop as a guest. However, creating an account lets you track orders, save preferences, and view your purchase history easily.

3. Can I customize my jeans jacket, cap, or tote bag?

Yes! We offer personalization options on select products. Check the product page for customization options and preview your design before ordering.

4. What payment methods are accepted?

We accept secure payments via credit cards (Visa, MasterCard, Discovery, Amex), Stripe and COD. All transactions are processed through PCI DSS-compliant gateways.

5. Can I modify or cancel my order?

You can request changes or cancellations within 24 hours of placing your order by emailing support@nobit.shop. After this, orders (especially custom items) may be in processing and cannot be modified.

6. Why was my order canceled?

We may cancel orders due to stock unavailability, payment issues, or suspected fraud. You’ll be notified via email and issued a full refund if this occurs.

7. How can I track my order?

A tracking number (if available) will be sent via email once your order ships. Some international shipments may not include tracking. Contact support@nobit.shop for assistance.

8. What is your return policy?

We offer free returns or exchanges within 30 days for eligible items (unused, with tags, in original packaging). Discounted or custom items (e.g., personalized jackets or totes) are non-returnable unless defective. See our Return and Refund Policy for details.

9. How do I return or exchange an item?

Email support@nobit.shop with your order number and return/exchange request. We’ll provide a prepaid shipping label and instructions. Refunds or replacements are processed within 5-7 business days after receiving the item.

10. What if I receive a defective or incorrect item?

Contact us within 7 days of receipt at support@nobit.shop with photos of the issue (e.g., wrong cap design or damaged tote bag). We’ll provide a prepaid shipping label and offer a replacement or full refund, including shipping costs.

11. How long does a refund take?

Refunds are processed within 5-7 business days after we receive and inspect the returned item, depending on your payment provider.